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The Denver Folklore Center will ship your purchase at no cost to you within the contiguous United States using the service which we judge to be the fastest and safest for your instrument. If for any reason you are not satisfied with the instrument you have purchased from us online or by telephone, you may return it in the same condition and packaging in which it arrived for a full store credit less the cost of shipping or for a refund minus shipping and a 5% restocking fee. Please notify us that you wish to return your purchase by calling us at 303-777-4786 or emailing within 48 hours of having received the shipment. We will provide instructions for re-packing and once the instrument arrives in our store, we will contact you and issue a refund.